Patient Portal Link

Providers respond to these message during their off hours when they should be spending time with family and self care. Please protect our providers and staff from burn out.

The patient portal is best used for brief follow-up questions related to a recent visit (within the last 2 months) or for responses requested by your provider.

If you have new symptoms, a new illness, or a medical concern that requires evaluation or decision-making, an appointment is required. These concerns cannot be safely addressed through portal messaging.

If you have not been seen in the last two months, a visit should be scheduled rather than sending a portal message. While a question may seem quick, providing safe, high-quality care requires providers to review your medical chart, labs, medication history, and clinical context before responding. This takes time and careful medical decision-making.

Portal messages requires significant provider time each day. Time spent on extensive messaging reduces availability for lab review, visit documentation, and in-clinic patient care. Establishing clear guidelines helps ensure timely care for all patients and supports a sustainable medical practice.

Please submit medication refill requests directly through your pharmacy. This helps ensure requests are processed efficiently and allows provider time to remain focused on patient care.

Many patients have refills and make requests to the clinic when it is not needed.

While many local clinics are charging for portal messaging, our strong preference is not to charge for portal messaging. However, if messaging continues to require hours of unpaid provider time daily, we may need to reconsider this policy in the future.

You may be asked to schedule a visit so your concern can be addressed safely and thoroughly.